This policy explains how and why we use personal information. It should be read in conjunction with our Cookies Policy, which provides details of how we use cookies and similar technologies to enable you to browse our website effectively.

Ventura Properties informs the user of its website that the personal data obtained by the company will be included in a file, which Ventura Properties is responsible for in compliance with the Organic Law 15/1999 on Personal Data Protection.

Ventura Properties is a real estate service provider in Spain with its office at Urb Jardines del Puerto, local 7B, Puerto Banus, 29660,  Marbella.

What information we collect

If you request information about a property on our web site or landing pages, purchase services from us, communicate with us, or do business with us, this will result in us collecting personal data about you (for example, we collect your identification details, address of residence, emails, telephone number of private or business contacts).

We also collect information provided if you fill in a form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes. We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Third party sources. We sometimes collect additional information about actual or prospective customers from third party sources. Most of the time this won’t be personal data (for example, we might obtain information about a company’s business and performance), though on occasion we may receive personal data (such as a person’s email or telephone number, or details of their role within a business).

How we use your information

We only ever use your personal data with your consent, or to the extent necessary to:

• enter into, or perform, a contract with you;
• comply with a legal duty;
• remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or for our own (or a third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.

We will only use your information for the purpose it was collected (or for similar/related purposes). For our clients, this includes using personal data to the extent necessary to perform our contractual obligations (such as administering their accounts and providing them with services).

We will never sell your personal data or share it with third parties who might use it for their own purposes.

Complaints/spam

We provide real estate service in the region of Costa del Sol Spain. If you have received an email or other communication sent by Ventura Properties that you believe is spam or in violation of our acceptable use policies, please contact our team at [email protected]

Security

We employ a variety of technical and organisational measures to keep personal data safe and to prevent unauthorised access to, or use or disclosure of it.

Data Retention

We keep the information provided to us by our clients until our service is complete, we have found the product that you were looking for and afterwards for client care and after sales purposes. We store logs of outbound emails after the email is sent for the purposes handling abuse complaints and compliance monitoring.

We will continue to store limited information about the client for up to 6 years for accounting, record keeping and administrative purposes. If we consider there is a need to store records for longer (for example, the service has been the subject of a dispute or claim) then we will retain the data for as long as is necessary.

Your rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:

• the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request);
• the right to have inaccurate data rectified; and • the right to object to your data being used for marketing or profiling.

If you would like further information on your rights or wish to exercise them, please write to: The Data Protection Officer at [email protected]

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the Spanish Data Protection Agency, which oversees data protection compliance in the Spain. Details of how to do this can be found at http://www.agpd.es/.

Links to other websites

Our website may contain links to other websites. We do not control those other sites and we cannot be responsible for the content of those sites or for the protection of any information you provide to other sites (which are not governed by this privacy policy). We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question.

Changes to this statement

Our privacy policy may be updated from time to time and the latest version will always appear on the Ventura Properties website. Last modified: 24/05/2018